Everything is included in your Service Core subscription, including full platform access and unlimited users for your team.

The only cost not included is phone usage. This includes anything related to phone calls, SMS, call recording, call transcription and other phone-based usage.

We don’t include phone usage as a flat fee because every business uses it differently. Some months may be busier than others, and we don’t want to overcharge you for usage you may not need.

Phone usage is passed on directly from our phone provider, Twilio. You can view their current pricing on the Twilio website.

Everything else is already included in your monthly subscription price.

Typical onboarding takes around 4 weeks, depending on your company size, setup requirements and overall complexity.

We work through your main priorities first, so you can start using Service Core as soon as possible. For most businesses, getting your leads feeding into the system is one of the first steps and is usually completed within the first 24–48 hours.

While the full onboarding process may take around 4 weeks, most of the core setup is completed within the first 24 hours to 2 weeks. The final stage is usually focused on staff training, testing, workflow checks and making sure everything is working properly before your full go-live.

Our goal is to get the important parts moving quickly, while still making sure the system is set up correctly for your team.

Every system we build is fully customised to suit your business and the way you operate. Our team handles the complete setup for you, including pipelines, automations, forms, communications, reporting, and any other components required for your business.

Throughout the onboarding process, we work closely with you to ensure the system is configured correctly and aligned with your goals. We also provide comprehensive training for you and your team, so you feel confident using the system from day one

Our support team is here to help whenever you need assistance. We pride ourselves on providing quick and efficient support, with most enquiries receiving a response within 2-4 business hours.

Yes. You can start with the package that suits your business today and upgrade later as your needs change.

For example, if you want to add a job management software integration, AI call handling, additional automations or other features down the track, we can update your package to suit.

Service Core is designed to grow with your business, so you don’t need to have everything turned on from day one.

No installation is required. ServiceCore is cloud-based, so you can access it anywhere from a computer, tablet, or mobile app.